Customer Care Supervisor II – Lexington

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.

Establishes and implements performance and service standards.

Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.

Ensures productivity meets or exceeds service and quality standards.

Develops departmental budget and controls costs.

All other duties as assigned.



ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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