Customer Care Recruiter – Lexington

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

We have an exciting opportunity for a High Volume, Customer Care Recruiter in Lexington, Kentucky:

Position includes developing and implementing recruiting strategies for entry level positions, sourcing the active and passive market, screening applicants/résumés, arranging and conducting both phone and in-person interviews. Also includes high-level client contact, reporting, and supervision of Recruiting Assistants. Reports to Recruiting Manager.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Develops and implements recruiting strategies to meet internal client needs.

Engages recruiting assignments of moderate complexity to review applicant credentials, assess qualified candidates, and partner with client hiring manager to determine interview needs.

Coordinates with client hiring managers and applicants to schedule and conduct both phone and in-person interviews.

Oversees aspects of the new hire process to ensure applicants assume employee status consistent with the company’s policies, procedures and practices.

Contacts applicable job fairs, colleges, etc. to arrange interviews or maintain existing/develop new relationships.

Develops/revises departmental documentation/relevant company materials, focusing on accuracy and thoroughness.

Ensures, through lower level staff, that information on company facilities/job opportunities is provided to potential applicants as required.

Generate reports and analyze data for recruiting and management.

Develop and manage proactive sourcing program.


Education and Typical Years of Experience:

Bachelor’s degree in related field or equivalent work experience.

Requires a minimum of 3-5 years of recruiting experience with an expertise in recruiting entry-level candidates.

Direct sourcing skills are required.

Strong organizational skills.

Demonstrated commitment to providing customer-focused, quality service.


Specific Requirements:
Must be a self-starting, high-energy person with prior recruiting experience. High-volume recruiting experience is preferred. Must be able to work in a very fast-paced, high-volume environment.

Excellent verbal and written communication skills are required. Relationship building, both with hiring managers and candidates, is a key component of this opportunity. Candidates should be extremely detail and process oriented. Good computer skills are a must! Experience with applicant tracking systems is a plus.

Must be able to work overtime as needed.

**No relocation will be provided for this position**
Candidate should reside in Lexington, Kentucky, the surrounding area, or be able to self-relocate quickly.


ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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